At Farnished.com, customer satisfaction is at the heart of everything we do. We understand that there may be occasions when a product does not meet your expectations or arrives with an issue. This Refund & Return Policy explains how returns, replacements, cancellations, and refunds are handled to ensure a fair, transparent, and hassle-free experience for every customer.By placing an order with Farnished.com, you acknowledge and agree to the terms outlined in this policy.
Return Eligibilty
You may request a return within 30 calendar days from the date your order is marked as delivered.
To qualify for a return, the product must:
- Be unused, undamaged, and in its original condition.
- Be returned with all original packaging, accessories, manuals, labels, and protective materials.
- Show no signs of misuse, modification, or excessive wear.
- Be accompanied by a valid order confirmation or proof of purchase.
All returned products are inspected before a refund or replacement is approved.
Product That Cannot Be Return
Certain products are not eligible for return or refund due to hygiene, customization, or product-specific restrictions. These may include:
- Personalized or custom-made products.
- Digital downloads or electronically delivered products.
- Gift cards and promotional vouchers.
- Clearance or Final Sale items.
- Products that have been opened, assembled, altered, or used beyond reasonable inspection.
- Items damaged due to improper handling, misuse, or unauthorized repairs.
If a product is marked as non-returnable on its product page, that condition will apply at the time of purchase.
How To Start A Return
To request a return, please contact our customer support team before sending any item back.
Your request should include:
- Your Full Name.
- Order Number.
- Reason for the return.
- Clear photos or videos (if the item is damaged, defective, or incorrect).
After reviewing your request, we will provide return instructions if your request qualifies under this policy.Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A brief explanation of the issue.
Once verified, we may offer:
- A replacement item.
- A partial refund.
- A full refund.
- Another suitable resolution based on the circumstances.
Shipping returns
To return your product, you should mail your product to: {physical address}.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Process
After your returned item is received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to the same PayPal account used for the original payment.
- Refund processing may take several business days depending on PayPal’s internal processing times.
- You will receive confirmation once the refund has been initiated.
Original shipping fees are generally non-refundable unless the return results from our error or a verified defective product.
Refund Exception
Refund requests may be declined if:
- The product does not meet our return eligibility requirements.
- The return request is submitted after the applicable return period.
- The item has been intentionally damaged or modified.
- False, misleading, or fraudulent information has been provided.
- Proof of purchase cannot be verified.
Each request is reviewed individually to ensure a fair outcome for both the customer and Farnished.com.
Need help?
Contact us for questions related to refunds and returns.
Business Name:furnaished.com
Email:support@furnaished.com
Business Address: 2816 W Girard Ave, Philadelphia PA 19130, United States
Business Hours:07:00AM to 08:00PM(Mon-Fri)